Super Bowl 49: Fans find out they don't have tickets after all

Right after the Seattle Seahawks won the NFC Championship a Washington couple shelled out more than $5,000 for Super Bowl tickets.

They've spent the last week here in the valley and just yesterday they learned they were not going to get the tickets they paid for.

A lot of people purchased tickets to the big game online through broker sites.

A Washington couple bought theirs from TicketCity.com, and it wasn't until a few days before the Super Bowl, after they were already in town, that the company simply did not have the tickets.

The couple says dozens of other people are now just being told the same thing by ticket brokers.

"This is a lifelong dream for most to go to the Super Bowl when your team is playing," said Todd Homer.

Todd and Lisa Homer had been planning the trip to Arizona for the last year. The couple went to last year's game and used the same company.

"And I almost purchased the same tickets but saw a better deal for $2,800 instead of $3,500. You could get these seats, but you're not guaranteed, so I thought ok it sounds like a good deal and I trust you," said Lisa Homer. That trust was shattered Thursday. "We received a phone call from the CEO of Ticket City; he said he didn't have the tickets, they never had the tickets."

Broker sites like Ticket City don't own any of the tickets they sell, they have a network of suppliers who provide them tickets to the events. This time around Ticket City says some suppliers who promised them with Super Bowl tickets backed out at the last minute.

"This has not happened before, this is something no one in the industry has seen before, the demand and prices for this event are truly off the charts this year. It's something none of us at Ticket City were able to anticipate," said Ashley Kubiszyn with TicketCity.com.

Ticket City is offering customers a full refund, plus an extra $2,000 back for each ticket and tickets to different Super Bowl parties in the area. 

"We told them we were not going to accept any refunds, we only want the tickets," said Todd Homer. The Homers played hardball with Ticket City and were able to eventually get a pair of tickets to Sunday's game. They say they know of other Seahawk fans who paid for their tickets and got the same call they did.

"I couldn't imagine that dream, that being snatched away. You did everything right, you had all your ducks in a row, you paid the money, you did it every which way you can do it and then to be let down and not have the tickets," he said.
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