He was on the aircraft that vanished Tuesday, just after the country was rocked by a second earthquake.
Now search and rescue teams are racing to find the crew; his parents are optimistic that their son will be found alive.
Jacob Hug and his parents are desperate to bring him home.
Hug's helicopter went missing on the way to drop off tarps and rice to a remote village.
After three days of search efforts, there's been no sign of the crew.
High above in a helicopter, video captured by Lance Corporal Jacob Hug showed the devastation in Nepal.
Hug's crew was captured on video delivering aid to the victims.
"He loves his job, he loves it, he's seen this as starting his life," said Andrea Hug, Jacob's mother.
U.S. Military officials say Hug's helicopter vanished Tuesday night in a remote area east of Kathmandu. Six Americans and two Nepalese service members were onboard.
"The next thing we know the helicopter basically disappeared. No fire, no smoke, no emergency beacon of a black box from a crash," said Jim Hug.
"We all feel like he's ok, we feel like he's out there, and they are going to find him," said Jim.
But so far, helicopter search and rescue teams say there're been no signs of the crew. Hugs parents back in Arizona say the focus now should be on increasing teams on the ground.
"It's like finding a needle in a haystack at best, and we need more support, more people on the ground to search out to walk terrain and find these guys," he said.
"We love him, we need him, God's not done with him, God has a plan for him, his work is not done," said Jim.
Hug's parents are encouraging the public to contact elected officials and urge them to provide more resources to search and rescue efforts.