Power surge disrupts experience for Hyatt guests

No electricity, no water, and guests stuck in elevators.

That is what some guests at the Hyatt Regency Hotel in downtown Phoenix experienced Saturday night.

"We were going up, a crowded elevator, then it just stopped, and we were like what was that, a power outage?" said Billy Tucci.

"We had a power surge, a city power surge we understand," said Tom Delaney.

Delaney is the director of operations at the Hyatt hotel in downtown Phoenix.

"there have been several others throughout the year and it's affected a lot of the properties downtown," he said.

This outage comes as all 693 rooms were sold out, primarily for the ComicCon event happening next door at the Phoenix Convention Center. Delaney said there was no water, and all seven elevators suddenly stopped working.

"They either stop or come to the first floor, but they were taken care of, brought out, and compensated," said Delaney.

Some guests had to use the stairs; others were stuck in the elevators.

"After someone had got out on the fourth floor, the elevator closed, then boom, a big shutter and then aw man," said Tucci.

Tucci had to step into action once the elevator stopped working.

"I decided heck they do it in the movies, when I tried to pry open the doors and crawl out between floors that would have made a nice adventure, but we opened it up and I was right on the sixth floor, my own floor," said Tucci.

The Hyatt sent a letter to guests that said "We want to extend our sincere apologies in relation to the power surge that occurred last night in the downtown Phoenix area. This surge affected our guest room power, water, and elevators."

Delaney said the guests were given free breakfast and coffee to make up for the outage.

"Everyone was safe last night, it was not an issue at all," said Delaney.

FOX 10 reached out to APS, who says they were not aware of any outages downtown. They say it is possible the issue may have been limited to the Hyatt.
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