Riders stranded when roller coaster suddenly stops working at Castles N' Coasters

It was not a very amusing evening for people aboard one ride at Castles N’ Coasters tonight. They got stuck 60 to 70 feet in the air when the Desert Storm roller coaster suddenly stopped working.
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It was not a very amusing evening for people aboard one ride at Castles N’ Coasters tonight. 
 
They got stuck 60-to-70 feet in the air when the Desert Storm roller coaster suddenly stopped working.
 
Look at this video shot by Fox 10 viewer Chauncy Brieby. 
 
He was at Castles N’ Coaster, located near Dunlap right off I-17, and took video of the rescue.
 
That's a firefighter walking on top of the coaster to get to the riders. 
 
Thankfully rescuers were able to successfully bring everyone to the ground safely.  
 
Fox 10’s Marcy Jones spoke with the firefighters involved in the rescue. They said many times that this situation could have been much worse. 
 
The three people on board the ride could have been stuck higher, upside down, or even in a hard to reach area. 
 
Thankfully all passengers are safe, albeit a little rattled. 
 
"That's just from the ladders.... It's just dirty."
 
Alejandra Sanchez says this is the only roller coaster she's ever been on. So when it stopped unexpectedly, she thought it was a joke...
 
"It wasn't scary at first, but when they made us climb down I started trembling, I'm afraid of heights."
 
Stuck about 30 feet above ground, she and her friend Luis were the first two people on, and the last two to get down.
 
"We had to climb over the seats very slowly and take our time so we wouldn't fall."
 
Phoenix Fire crews helped get all three people down safely in about 40 minutes with the help of a 35 foot ladder. 
 
"They were really polite, they were nice, I mean they have a really cool job as a firemen, yeah they were just holding my arm making sure I didn't fall," said Luis Berrelleza.
 
With everyone safe and back on the ground, we asked the million dollar question, will you ride another coaster? 
 
“No...not now," said Alejandra Sanchez.
 
"They gave us two free tickets and a refund, I mean, why not?” said Luis Berrelleza.
 
It’s still not clear why the ride stopped, but passengers tell us they are also very grateful to the staff at Castles N’ Coasters, who they say came up and gave them water before fire crews arrived.  

Arizona does not have a ride inspector that manages attractions. 

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