Family speaks out after boy falls off ride at Castle's N' Coasters

A 12-year-old boy is now in a coma after falling from a ride at Castles N' Coasters theme park Friday.
The family of the boy says they are furious with the parks response. 
The family tells us it's an annual tradition to take the family to Castles N’ Coasters after Thanksgiving to have their picture taken with Santa. They tell us they never imagined their usually fun trip would turn out like this. 
"It’s touch and go for my grandson for the next week, said Carroll Stevenson, the boy’s grandmother. “We don’t know what the outcome is going to be." 
Stevenson is the grandmother of Dominick Leal, the 12-year-old boy who was severely injured Friday on the log ride at castles n' coasters, as seen here in this file video.
She and her husband, Edward, say they watched Dominick on the log ride when the unthinkable happened.   
"I turned and looked up at the ride and I saw my grandson, his arms were up in the air, and then I saw him come up over the top and then he flipped out and his leg got caught and he come down and hit his head on the rollers," Edward said.       
The Stevenson's tell us when Dominick reached the top he begged the attendant to stop the ride because he was slipping. And after falling 30 feet, hitting every bar on the way down, none of the employees stepped in to help. 
"They weren't doing nothing at all and so I jumped in and got him off the log ride and I pulled him up out of the water and no one still helped me," Edward said.     
Dominick was rushed to Phoenix Children’s Hospital and has since been put in a medically induced coma. 
"They found that he had fractured his skull and bone from his skull was pushing against his brain, so they had to go in and reshape his skull for him, and now he has tubes all over his head," says Carol Stevenson.   
We reached out to the park for a comment on the Stevenson’s claims and they say the ride operator asked if Dominick wanted him to stop the ride and he said no, he was ok. 
The park’s management also released a statement after the incident saying, "We have offered family fun at our parks for over fifty years and this is the first incident of this nature that we have encountered. We want everyone who comes to Castles N' Coasters to enjoy a safe and fun experience." 
They tell us the ride was closed for the remainder of the day Friday.
The park also told us they hold regular safety meetings and the rides are inspected on a daily basis. The family tells us Castles N' Coasters hasn't reached out to them as of yet. They've set up a YouCaring caring site to help with hospital bills:
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