Peggy Uhle was on a flight from Chicago to Columbus waiting to take off when the plane turned back to the gate and flight attendant asked her to get off.
"I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband," Uhle told airline blog BoardingArea.com.
After checking in with customer service, Uhle learned her son, who lives in Denver, was in a coma after suffering a head injury. Even before Uhle disembarked, the airline had rebooked her--with no additional fees or service charges --on a non-stop to Denver that was leaving in two hours.
"They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver," Uhle told Boarding Area.