Despite battling cancer, Barb Roek, along with her husband and two sons flew to Phoenix from Detroit on Wednesday, excited to be attending the Super Bowl.
"I had three cancer surgeons for breast cancer.. they wanted to start chemo immediately. We decided we were going to cancel the trip.. in the meantime, my mother-in-law surprised us with the tickets.. I couldn't let my kids down," said Roek.
On Monday, the family received an e-mail, stating they could pick up their Super Bowl tickets this weekend, but on Friday, the CEO of TicketCity.com -- where they bought the tickets, called with some bad news. The tickets were no longer available.
"We came all the way out here. We know its a once in a lifetime event to go to the Super Bowl. We want our kids to go to the Super Bowl. We rearranged everything," said Roek.
Broker sites such was Ticket City don't own the tickets they sell. They have a network of suppliers who give them tickets. A Ticket City spokesperson said they alerted customers to the problem as soon as they could.
"Late this week, we were notified some of our long term partners were not going to be able to deliver the tickets we were set to receive. We are so sorry this has happened, but we are not able to fulfill all the orders," said Ticket City's Director of Marketing, Ashley Kubiszyn.
The Roek family did receive some good news Saturday afternoon. Ticket City was able to find tickets for them, so they will be attending the game after all.