Water line protection mailers causing confusion - FOX 10 News | fox10phoenix.com

Water line protection mailers causing confusion

Posted: Updated:
ALPHARETTA, Ga. -

Mailers that have been going out to metro Atlanta residents have caused some real confusion.  The letters offer a low-cost water line protection service, but the problem is that a lot of people think the company's offer is affiliated with or even endorsed by local governments.

In Alpharetta, there were enough calls to city hall that officials there felt like they needed to clarify that they are not associated with this water line protection company.

The letter comes from a company called American Water Resources.  For a monthly fee, it offers a service to cover the repair of broken or damaged water pipes. The company reminds homeowners that they are responsible for the maintenance of the water line from the curb to the house.  

Alpharetta officials say in their letter, it sites the local government's code on that.   And that, according to city officials, is where folks got confused.   So, to make it clear, the two are not associated.  On their website, the city of Alpharetta posted a statement clarifying that the city has nothing to do with this company, and does not endorse it.

That led the FOX 5 I-Team to wonder whether it is worth paying for the service.  America Water Resources says they'll cover repairs up to $5,000 for about $60 a year.  But you really need to figure out what is not covered before you decide.  

In this case, there are 27 exemptions.  The plan does not cover repairing clogs or blockages.  The plan won't cover natural disasters like floods.  And it also won't cover problems with defective blue polybutylene pipe, more commonly known as blue poly.  A local water line repair company says that blue pipe repair is about 50 percent of their repair business.

The I-Team's Dana Fowle talked to American Water Resources, and although they don't cover blue poly because its been part of a national recall, they say they will refund all of your annual fees toward the repair cost.  They also have an A-plus rating with the Better Business Bureau.  

If you would like to know more about their program, the company provided a press release which you can see if you click here.

  • I-Team Story ArchiveMore>>

  • Good Day Atlanta

    Teaching your kids the value of money

    Teaching your kids the value of money

    Monday, September 15 2014 11:22 AM EDT2014-09-15 15:22:34 GMT
    We've all been tempted to buy that extra toy, or give those extra few dollars to our kids to buy something on impulse...but are those the best habits to pass along?
    We've all been tempted to buy that extra toy, or give those extra few dollars to our kids to buy something on impulse...but are those the best habits to pass along?
  • GA Lottery targets shadow winners

    GA Lottery targets shadow winners

    Sunday, September 14 2014 5:30 PM EDT2014-09-14 21:30:57 GMT
    The Georgia Lottery tells the Fox 5 I-Team it's launching a full-scale effort to crack down on so-called "shadow winners.
    The Georgia Lottery tells the Fox 5 I-Team it's launching a full-scale effort to crack down on so-called "shadow winners.
  • Graphic video of Forsyth Co. Courthouse shootout

    Graphic video of Forsyth Co. Courthouse shootout

    Thursday, September 11 2014 4:43 PM EDT2014-09-11 20:43:06 GMT
    FOX 5 has an extended clip of the dramatic shootout at the Forsyth County Courthouse.
    FOX 5 has an extended clip of the dramatic shootout at the Forsyth County Courthouse in June.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Good Day Atlanta

    Recipes: A healthy take on Southern favorites

    Recipes: A healthy take on Southern favorites

    Tuesday, September 16 2014 10:53 AM EDT2014-09-16 14:53:30 GMT
    We challenged chef Curtis Aikens to lighten up two Southern classics, starting with sweet potato pie.Which usually involves a couple of sticks of butter, loads of sugar and buttermilk.
    We challenged chef Curtis Aikens to lighten up two Southern classics, starting with sweet potato pie.Which usually involves a couple of sticks of butter, loads of sugar and buttermilk.
  • FOX Comedies Return To Tuesday Night

    FOX Comedies Return To Tuesday Night

    Tuesday, September 16 2014 9:36 AM EDT2014-09-16 13:36:32 GMT
     Two of the hottest comedies on FOX return Tuesday night, so get ready for some new laughs with old friends!   First up, "New Girl" is
    Two of the hottest comedies on FOX return Tuesday night, so get ready for some new laughs with old friends! First up, "New Girl" is back for a fourth season, and cast members say expect a bit of a "reboot" of the series. What does that mean? Star H
  • Get Ready To "Rock" At Johns Creek Music School

    Get Ready To "Rock" At Johns Creek Music School

    Tuesday, September 16 2014 9:01 AM EDT2014-09-16 13:01:43 GMT
    It's a unique music school where kids jam out to The Beatles and Green Day, and learning to play an instrument also means learning to play with others.
     It's a unique music school where kids jam out to The Beatles and Green Day, and learning to play an instrument also means learning to play with others. There are nearly 150 School of Rock locations around the world, and now there's one in Johns Creek.
Powered by WorldNow

KSAZ-TV & KUTP
511 W. Adams St.
Phoenix, AZ 85003

Phone: (602) 257-1234
Fax: (602) 262-0177

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices