Southwest Airlines passenger says gate agent mocked special-needs athletes

FOX NEWS - A Southwest Airlines passenger claimed Thursday that a gate agent denied early boarding for two special-needs athletes last month and then proceeded to mock them while they were waiting in line.

The alleged encounter took place Feb. 22, according to a tweet shared by the passenger.

Southwest told Fox News on Thursday night it was "disheartened" to hear the claims and vowed to investigate.

In the note - posted from the Twitter handle of Reign Athletics Dynasty, a competitive cheerleading organization based in Chicago - the passenger, apparently the team's coach, claimed the athletes were trying to board a flight to Atlanta when the gate agent started to poke fun at the pair.