Passport scams on the rise due to massive processing backlog, BBB warns

As many as 2 million Americans are eagerly awaiting their passports to be issued or renewed by the U.S. State Department, and the processing backlog is creating an opportunity for scammers to take advantage of impatient travelers.

The Better Business Bureau says passport scams are on the rise as reported wait times for both new and renewal passport applications is up to 18 weeks, even if you pay the $60 for expedited processing.

Steve Bernas, president and CEO of BBB Chicago and Northern Illinois, says scammers posing as passport expeditors are attempting to lure people into paying higher fees to quickly cut the wait time.


"Scammers, posing as Passport expeditors are stepping in and convincing their victims for a higher fee so they can quickly get through the processing time, including the initial internal intake of the applications, and mailing," Bernas said in a statement. "Along with money losses in these scams, passports contain critical personal information that unlocks identity theft for years to come."

a17981d1-b1cabb4a-Mobile Passport: A growing app to help beat long customs lines

The Mobile Passport app, which can be downloaded to any smartphone or tablet, is the quick solution to those that just don't want to go through the process of applying for Global Entry. (File photo/El Nuevo Herald/Tribune News Service via Getty Image

Bernas offered the following tips to protect yourself from becoming the victim of as passport scam:

  • Watch for spoofers pretending to be a government agency. It’s extremely easy for making phone calls, e-mails, texts, and even phony websites to look like their coming from a real agency.
  • Never trust an unsolicited phone call or email pretending to be the State Department or Passport Agency asking for personal information or payment of fees.
  • Always check out any company with BBB.ORG before you do business with them.
  • Any form of unusual forms of payments like gift cards, wire transfers, even bitcoin are "Tip off’s to the Rip off."
  • If you have lost money or encountered a scam, please report it to the BBB Scamtracker and help protect other consumers and your community.

A State Department official said last week that the current backlog was created by ripple effects from the pandemic, which caused extreme disruptions to domestic processing facilities and overseas embassies and consulates.


Any applications submitted now likely will not be processed until the fall, the department official said.

Rachel Arndt, deputy assistant secretary of state for passport services, said the department is increasing COVID-19-reduced staffing throughout the United States as pandemic restrictions are eased. But she said Americans needing to apply for or renew a passport should do so at least six months ahead of when they plan to travel.


The State Department and Department of Homeland Security announced in May that U.S. citizens who are currently overseas and whose passports expired on or after Jan. 1, 2020, would be able to use their documents to reenter the United States until Dec. 31, 2021. That provision does not apply to travel between third countries unless it is a transit stop.